01Role
Computer builder · hardware assembly
Technical / operations / systems role · Calgary, AB · [ period — to add ]
What bothered me
Most of the operational work was repetitive and manual. People spent their days entering serial numbers, updating the inventory system, printing labels, keeping spreadsheets in sync, checking emails by hand, and carrying the same information from one system to another. None of it was hard — that was exactly the problem. It was repetitive, error-prone, and quietly exhausting. Watching capable people lose hours to copy-paste work bothered me more than it probably should have.
What I built
So I started building small internal tools and workflows to take the manual weight off: semi-automated serial-number handling, label-generation flows, spreadsheet automation — anything that removed a step a human had to do by hand. Without really deciding to, I became the person who redesigned the workflow instead of just following it.
What it changed
Fewer repetitive steps, fewer mistakes, faster and more consistent processes. But the result that actually mattered was internal: I realised I think in systems by default. When I saw repetitive work, my instinct was never “work harder.” It was always the same question — why doesn't a system exist for this yet?